Dr Martens Classic Insole with FREE Laces adults sizes

Shipping & Returns

We try to be as flexible as we can, as we know that it is not easy with sizes!

Returns

We have a 14 day returns policy from when you receive the goods. We do refund subject to clearance policy below.

As standard, returns must be in original packing, not worn outside with all tags attached.

Cost to return is yours, we suggest track & trace as it is at your risk.

Swaps

For an incorrect size - we allow 1 swap for a change in size at no cost. Phone or email us with what you would like to do and once returned we will send out the new size. To quicken the process up, you can place another order for the correct size & we'll send it out - then refund once the original in returned.

Clearance Lines

Clearance lines will have a specific returns policy, outlined in their product description.

Shipping

Shipping within NZ is free. We use Fastway Couriers and aim to get your purchase to you as quick as possible.  They will leave our shop the same day (not weekends or public holidays) if ordered before 1:00p.m. or next day if ordered after.

We try to aim for overnight delivery within the North Island, but this may not happen. South Island deliveries can take 3 days or more.

Post Office Box numbers can take a bit longer, as we have to shut the shop to get to the Post Office to send, but we are happy to do it.

There is no charge for Rural Deliveries, so please add your R.D. number to make it easier for our staff.

Price Promise

Don't you hate it when a few days after buying a product you find that it has gone 'on sale' and is now cheaper!

Well we hate it too.

That's why we have our Unique Lowest Price Promise

If you find your product (purchased from us) on our website in the same style/colour/size at cheaper price we will refund you the difference. (within 1 month of purchase)

Yes, that means you don't have to worry about it going on sale.... it really is at the cheapest price.

Just contact us with your order number & name & we'll get right on to refunding you, ASAP.

Shoe Care

At Bobux we use premium materials. 
We understand that all textiles are not created equal and we use each in a way that utilises their specific strengths and best contributes to the overall performance of the shoe. Given the diversity of our range, we may use a mix of materials and you'll find all the materials used in any given shoe listed in the description of that shoe. Below you will be able to see what care is recommended for each material so you can make good decisions and maximise the longevity of your Bobux shoes. Hope it helps!

DO NOT BLEACH, SOAK OR TUMBLE DRY YOUR BOBUX SHOES

ACTION LEATHER
Wipe with a damp cloth. Dry naturally, away from direct sunlight.

CANVAS
Use a fabric stain remover for any deep stains, and scrub affected area with a nailbrush. Rinse with cold water, and allow to dry naturally. Avoid getting stain remover or water on any other areas of the shoe, as all materials have different requirements. Dry naturally, away from sunlight. Do not bleach, soak, or tumble dry.

FULL GRAIN LEATHER
Polish every 2 weeks to keep the shoes in top condition. Light scuffs can be reduced by rubbing a matching coloured shoe polish over affected area. Avoid fully immersing leather in water. Dry naturally, away from direct sunlight.Do not bleach, soak, or tumble dry.

LEATHER
Polish every 2 weeks with a natural polish such as beeswax to keep leather soft and protected. Beeswax will also provide an element of protection from water. Light scuffs can be reduced by rubbing beeswax over affected area. Avoid fully immersing leather in water. Dry naturally, away from direct sunlight. Do not bleach, soak, or tumble dry.

GLOSS LEATHER
Wipe with a damp cloth. Dry naturally, away from direct sunlight.

MICRO ARMOUR
Wipe with a damp cloth. Dry naturally, away from direct sunlight. Do not bleach, soak, or tumble dry.

POLY CANVAS
Wipe with a damp cloth. Dry naturally, away from direct sunlight. Do not bleach, soak, or tumble dry.

PRINTED LEATHER
Wipe with a damp cloth. Dry naturally, away from direct sunlight. Do not bleach, soak, or tumble dry.

SUEDE
Use a natural water repellent suede spray before wearing and every 4 weeks for protection. Dry naturally, away from sunlight. Do not bleach, soak, or tumble dry.

SYNTHETIC LEATHER
Wipe with a damp cloth. Dry naturally, away from direct sunlight. Do not bleach, soak, or tumble dry.

MERINO-POLY TEXTILE
Wipe with a damp cloth. Dry naturally, away from direct sunlight. Do not bleach, soak, or tumble dry.

NUBUCK LEATHER
Use a natural water repellent suede spray before wearing and every 4 weeks for protection. Dry naturally, away from sunlight. Do not bleach, soak, or tumble dry.

WEATHER RESISTANT NUBUCK LEATHER
Use a natural water repellent suede spray every 4 weeks to maintain water resistance. Dry naturally, away from sunlight. Do not bleach, soak, or tumble dry.

WEATHER RESISTANT FULL GRAIN LEATHER
Use a natural water repellent suede spray every 4 weeks to maintain water resistance. Dry naturally, away from sunlight. Do not bleach, soak, or tumble dry.