Laguna Quay Resort Moonshine Black Sandal
Laguna Quay Resort Moonshine Black Sandal
We try to be as flexible as we can, as we know that it is not easy with sizes!
We have a 14 day returns policy (includes swaps) from when you receive the goods. We do refund subject to clearance policy below.
As standard, returns must be wrapped, in original packing (box), not worn outside with all tags attached and internal wrapping paper
Cost to return is yours, we suggest track & trace as it is at your risk.
For an incorrect size - we allow 1 swap for a change in size (cost to return is yours and we send the replacement at our cost). Phone or email us with what you would like to do and once returned we will send out the new size. To quicken the process up, you can place another order for the correct size & we'll send it out - then refund once the original in returned (at your cost).
If the second pair sent is returned we will deduct a $7-00 restocking fee from any refund. This helps us with the cost of the 2 freight charges.
If part of a bundle (group of items with an added discount) is returned, any amount refunded will bring the cost back to the original non bundled price.
e.g. 2 packs of socks at $20.00 each normal price, A total of $30.00 paid, 1 pair returned the refund will be $10.00. This brings the amount paid back to the non bundled price of $20.00
Clearance lines will have a specific returns policy, outlined in their product description in red. If not there then our standard returns policy applies.
Mostly they will be less a returns fee, however:
Clearance items under $50.00 are NOT RETURNABLE
Shipping within NZ is free. We use Aramex or Poste Haste Couriers and aim to get your purchase to you as quick as possible. They will leave our shop the same day (not weekends or public holidays) if ordered before 1:00p.m. or next day if ordered after.
We try to aim for overnight delivery within the North Island, but this may not happen. South Island deliveries can take 3 days or more.
Post Office Box numbers can take a bit longer, as we have to shut the shop to get to the Post Office to send, but we are happy to do it.
There is no charge for Rural Deliveries, so please add your R.D. number to make it easier for our staff.
Don't you hate it when a few days after buying a product you find that it has gone 'on sale' and is now cheaper!
Well we hate it too.
That's why we have our Unique Lowest Price Promise
If you find your product (purchased from us) on our website in the same style/colour/size at cheaper price we will refund you the difference. (within 1 month of purchase)
Yes, that means you don't have to worry about it going on sale.... it really is at the cheapest price.
Just contact us with your order number & name & we'll get right on to refunding you, ASAP.
Let customers speak for us
these are excellent house shoes or slippers
try them you wont regret it
Nice chunky soles but not too chuncky. True to size . As expected needs a little breaking in but lovely smooth leather in a style that will stand the test of time. Very happy with these
These boots ain’t just stylish but also comfortable to wear excellent buy from Foot Forward Shoes these are my 3rd pair of docs I have brought from Foot forward Shoes such a awesome shop to purchase from fast delivery services and excellent customer service and very good prices especially on Dr Martens always a sale thank you Foot Forward Shoes 😊
These socks are really soft, warm, and brightly coloured. Really fast delivery and good service.
Taken their place amongst my favourite docs - these docs draw attention! Work well with all outfits, super practical and were comfortable from day one. Love them!
Awesome service and shoes as usual
Excellent shoe, excellent service, will be using foot forward shoes again !!
Very quick delivery couldn’t be happier with my boots
Dr Martens - 1914 Vonda Red Rose Black 14 EYE Boot
This is a stunning 10 eye style boot with beautiful embroidered pink roses and yellow butterflies. The white flowers are made of white leather and are 3D, with the middle of each flower, being a silver spike which stands out. The white lilies are quite spectacular. 10 eye boots, like 8 eye boots, do not have a side zip, so you will need to adjust the laces for a snug fit when wearing them. The 10 eye lends itself to lacing the boot up midway for a more casual look. A beautifully crafted boot made of top quality soft nappa leather, which will last for years to come. I am so pleased with this purchase. Thank you Foot Forward shoes for another superb purchase.
So comfy and they look great! Honestly can’t wait for summer to wear them! Also thank you Foot Forward shoes for the excellent online virtual service. Will definitely be buying more Docs from you :)
Great quick service love my new shoes 👟
Skechers Mens - Harper Walton
Awesome dealing with you fast and hassle free
Emu Womens Leura Wool Knit Trainer Black Leopard