Blundstone 1615 Chelsea Suede Boot Dark Olive Green

We try to be as flexible as we can, as we know that it is not easy with sizes!

Returns

For online purchases (except for clearance  styles as below) we have a 14 day returns policy (includes swaps) from when you receive the goods. We do refund subject to clearance policy below.

As standard, returns must be wrapped, in original packing (box), not worn outside with all tags attached and internal wrapping paper

Cost to return is yours, we suggest track & trace as it is at your risk.

Please return to:

In store purchases have a 7 day returns period.

Swaps

For an incorrect size (except for clearance  styles as below)  - we allow 1 swap for a change in size (cost to return is yours and we send the replacement at our cost). Phone or email us with what you would like to do and once returned we will send out the new size. To quicken the process up, you can place another order for the correct size & we'll send it out - then refund once the original is returned (at your cost).

If the second pair sent is returned we will deduct a $7-00 restocking fee from any refund.  This helps us with the cost of the 2 freight charges.

For swaps please return to:

Bundles

If part of a bundle (group of items with an added discount) is returned, any amount refunded will bring the cost back to the original non bundled price.

e.g. 2 packs of socks at $20.00 each normal price, A total of $30.00 paid, 1 pair returned the refund will be $10.00. This brings the amount paid back to the non bundled price of $20.00

Clearance Lines

Clearance lines will have a specific returns policy, outlined in their product description in red. If not there then our standard returns policy applies.

Mostly they will be less a returns fee, however:

Clearance items under $60.00 are NOT RETURNABLE or SWAPPABLE

The sale is a final sale

Socks

Socks are not returnable

Shipping

Shipping within NZ is free. We use Aramex NZPost (courier) or Poste Haste Couriers and aim to get your purchase to you as quickly as possible.  They will leave our shop the same day (not weekends or public holidays) if ordered before 1:00p.m. or next day if ordered after.

We try to aim for overnight delivery within the North Island, but this may not happen. South Island deliveries can take 3 days or more.

Post Office Box numbers can take a bit longer, as we have to shut the shop to get to the Post Office to send, but we are happy to do it.

There is no charge for Rural Deliveries, so please add your R.D. number to make it easier for our staff.

Don't you hate it when a few days after buying a product you find that it has gone 'on sale' and is now cheaper!

Well we hate it too.

That's why we have our Unique Lowest Price Promise

If you find your product (purchased from us) on our website in the same style/colour/size at cheaper price we will refund you the difference. (within 1 month of purchase)

Yes, that means you don't have to worry about it going on sale.... it really is at the cheapest price.

Just contact us with your order number & name & we'll get right on to refunding you, ASAP.

Give your Blundstones the love they deserve!

While our boots are designed to last, it's vital that you care for them to help prolong their life and lustre.

Our boots are made from leathers with various finishes, suede, nubuck and canvas. Each needs specific care in order to keep them clean.

Follow our tips below to properly care for your Blundstone boots.

CLEANING LEATHER

First, remove any caked dirt on your boots with a soft bristled brush or damp cloth, and leave your boots to air dry. Please ensure that your boots are away from direct sunlight or any heaters, as they will dry out the leather.

Apply leather polish, spray or cream to the leather to help maintain your boots. If you are using a polish for the first time, try it on an inconspicuous area of the boot to check whether it alters the colour or appearance.

If using a polish, apply a small amount of leather cleaner to a polishing cloth or brush and rub onto the shoe in circular motions.

Wipe away the residue and again leave to dry.

CLEANING SUEDE

Use a suede brush, to scrub off any surface stains or dirt.

If you have any scuff marks, you can remove them with a gum eraser. Simply rub the scuff with the eraser and wipe away the rubber debris.

Then dampen a suede brush with a little water and pour a small amount of suede and leather cleaner on it. Then clean the shoe, focussing your attention on any particularly stained spots.

Dab the shoes with a clean towel to remove any excess moisture and leave to air dry.

Once dry, apply a water and stain repellent spray on the shoe to help prolong their life. Some suedes are best treated prior to wear if they have not been treated.

It’s a good idea to waterproof boots regularly to protect the leather from staining. If the leather is wet, let it dry naturally prior to cleaning or using any cleaning substances.

CLEANING NUBUCK

Use a dry nubuck cloth to remove any surface dirt. Then brush gently with a nubuck brush. Use a circular motion, taking care not to spend more than a few seconds on any area.

If you have any scuffs, remove them with a gum eraser. Simply rub the scuff with the eraser and wipe away the rubber debris. Alternatively, try a spray-on nubuck cleaning solution, then wipe the area with a nubuck cloth. It is important to follow the instructions on such products and ensure it is tested on a small area before wider application.

Dab the shoes with a clean towel to remove any excess moisture and leave to air dry.

Apply a nubuck water and stain repellent on the shoe to help prolong the life of your shoes.

Remember, it’s a good idea to waterproof boots regularly to protect the leather from staining. If the leather is wet, let it dry naturally prior to cleaning or using any cleaning substances.

CLEANING VEGAN

Caring for your vegan boots is easy—all you need to do is follow the below steps:

Wipe boots clean with a damp cloth

Leave your boots to air dry away from direct sunlight or any heaters

Remove and wash the footbed separately in mild soap and water and air dry flat

No creams are required as the upper material of our vegan boots is onMicro® microfibre.

EXTRA TIPS

Never dry your boots by an open fire or artificial heat source, as this will cause the leather to harden, shrink and crack. It can even cause the leather to pull away from the sole. Always dry your boots naturally at room temperature. Always store your boots in a well ventilated, cool place away from sunlight or any heat which will tarnish the leather.

You should use a leather conditioner on your boots whenever they need them. If your boots are looking a little scuffed and worn, always remember to use a conditioner.

Similarly, you should use a suede protector on your suede boots when they are looking worn, and before you wear them on a rainy or sunny day.

Avoid exposing your boots to chemical contamination. Solvents, strong acids and alkalis will do irreparable damage on leather, whilst commonplace substances like milk and salt are also highly damaging. In the event of exposure, clean the boots immediately.

You should only use good quality cleaning substances and ones specific to the material of your boots.