Repay incorrect refund
We try to be as flexible as we can, as we know that it is not easy with sizes!
We have a 14 day returns policy from when you receive the goods. We do refund subject to clearance policy below.
As standard, returns must be in original packing, not worn outside with all tags attached.
Cost to return is yours, we suggest track & trace as it is at your risk.
For an incorrect size - we allow 1 swap for a change in size at no cost. Phone or email us with what you would like to do and once returned (your cost to return to us) we will send out the new size. To quicken the process up, you can place another order for the correct size & we'll send it out - then refund once the original in returned.
Clearance lines will have a specific returns policy, outlined in their product description.
Shipping within NZ is free. We use Fastway Couriers and aim to get your purchase to you as quick as possible. They will leave our shop the same day (not weekends or public holidays) if ordered before 1:00p.m. or next day if ordered after.
We try to aim for overnight delivery within the North Island, but this may not happen. South Island deliveries can take 3 days or more.
Post Office Box numbers can take a bit longer, as we have to shut the shop to get to the Post Office to send, but we are happy to do it.
There is no charge for Rural Deliveries, so please add your R.D. number to make it easier for our staff.
Don't you hate it when a few days after buying a product you find that it has gone 'on sale' and is now cheaper!
Well we hate it too.
That's why we have our Unique Lowest Price Promise
If you find your product (purchased from us) on our website in the same style/colour/size at cheaper price we will refund you the difference. (within 1 month of purchase)
Yes, that means you don't have to worry about it going on sale.... it really is at the cheapest price.
Just contact us with your order number & name & we'll get right on to refunding you, ASAP.
Let customers speak for us
Purchased these for my 6 year old daughter- cute in pink- she wears them everyday. Perfect for winter- she has never been a fan of regular gumboots but now doesn’t seem to wear anything else. Her teenage brother want some now. Love these and highly recommend. Fast delivery and great service from Foot Forward Shoes.
Fast delivery, very good service.
They run slightly small (I had to swap from NZ 8.5 - 9), and are quite stiff to start with, but otherwise are awesome shoes! The adjustable buckles make it easier to break them in.
Customer service is also really quick and friendly :)
Extremely impressed with Foot Forward, namely, Amanda. I love her YouTube comparison of Dr. Martens which demonstrates the often subtle differences of Dr. Marten's models (highly recommend watching her videos before purchase).
Didn't have luck with this handsome Chelsea Gaucho boot. Not Dr. Martn's fault. My foot works best with wide-widest sizes and this is clearly a boot for more narrow feet. Thank you, non the less, to Foot Forward. Impressive offerings and service!
Just love the comfort and fashionable too. Highly recommend Alfie&Evie shoes and FFS never disappoints with their excellent service.
Daughter loves them. Fit perfectly and support her feet so well
Beautiful bright colour and super comfy! Great customer service.
Birkenstock Arizona EVA Black Narrow Width
These are cute and functional. Happy with these little shoes.
Shoes arrived super quick. Exactly what we were expecting. Easy purchase. Thank you 😊
I was looking for a sporty style pair of vans to wear every day instead of my old sneakers. Absolutely love them!
Great service no problems
The slippers were so lovely but just a bit tight for my wider feet. I took them back instore and the lady was wonderful...found some better suited and easy swap was done. Thankyou, I love them
Great quality, won’t buy anything else for my kids. Please make bigger sizes 🙏🏻 UK34+ Please 😊
Fabulous sizing and super warm