Skechers Size Guide

Please note Skechers conversion to UK and EUR do differ from other brands

Womens

Mens

Child/Youths

Toddlers/Child

TRY BEFORE YOU BUY

Try up to 3 items

Home try-on

 

1 item added to cart

TRY BEFORE YOU BUY

T&C's apply

1

Select Try Before You Buy

Use the Try Before You Buy button when selecting items.

2

Payment Hold

We'll reserve the order total on your card, creating a pending transaction, however you won't be charged yet.

3

Try at Home

You have 3 days to try everything once your order arrives.

4

Easy Returns

Pay for what you keep and return the rest. A $10 restocking fee is payable if all items are returned.

Continue

By continuing with your order, you agree to our  Terms and Conditions

TRY BEFORE YOU BUY

1

Select Try Before You Buy

Use the Try Before You Buy button when selecting items.

2

Payment Hold

We'll reserve the order total on your card, creating a pending transaction, however you won't be charged yet.

3

Try at Home

You have 3 days to try everything once your order arrives.

4

Easy Returns

Pay for what you keep and return the rest. A $10 restocking fee is payable if all items are returned.

Continue

By continuing with your order, you agree to our  Terms and Conditions

You're ready to select your exchange items

Welcome back to the store page. Here's what to do next:

Step 1:

Browse items you'd like to order

Step 2:

Use the 'Add to Cart' button to add your new exchange items to the cart.

Step 3:

Checkout as usual with the same email or phone number to complete your exchange order.

left to place order

Please note: Processing your exchange may take up to one minute after placing your order.

Continue to store

We try to be as flexible as we can, as we know that it is not easy with sizes!

Returns

For online purchases (except for clearance  styles as below) we have a 14 day returns policy (includes swaps) from when you receive the goods. We do refund subject to clearance policy below.

As standard, returns must be wrapped, in original packing (box), not worn outside with all tags attached and internal wrapping paper

Cost to return is yours, we suggest track & trace as it is at your risk.

Please return to:

In store purchases have a 7 day returns period.

Swaps

For an incorrect size (except for clearance  styles as below)  - we allow 1 swap for a change in size (cost to return is yours and we send the replacement at our cost). Phone or email us with what you would like to do and once returned we will send out the new size. To quicken the process up, you can place another order for the correct size & we'll send it out - then refund once the original is returned (at your cost).

If the second pair sent is returned we will deduct a $7-00 restocking fee from any refund.  This helps us with the cost of the 2 freight charges.

For swaps please return to:

Bundles

If part of a bundle (group of items with an added discount) is returned, any amount refunded will bring the cost back to the original non bundled price.

e.g. 2 packs of socks at $20.00 each normal price, A total of $30.00 paid, 1 pair returned the refund will be $10.00. This brings the amount paid back to the non bundled price of $20.00

Clearance Lines

Clearance lines will have a specific returns policy, outlined in their product description in red. If not there then our standard returns policy applies.

Mostly they will be less a returns fee, however:

Clearance items under $60.00 are NOT RETURNABLE or SWAPPABLE

The sale is a final sale

Socks

Socks are not returnable

Shipping

Shipping within NZ is free. We use Aramex NZPost (courier) or Poste Haste Couriers and aim to get your purchase to you as quickly as possible.  They will leave our shop the same day (not weekends or public holidays) if ordered before 1:00p.m. or next day if ordered after.

We try to aim for overnight delivery within the North Island, but this may not happen. South Island deliveries can take 3 days or more.

Post Office Box numbers can take a bit longer, as we have to shut the shop to get to the Post Office to send, but we are happy to do it.

There is no charge for Rural Deliveries, so please add your R.D. number to make it easier for our staff.

Don't you hate it when a few days after buying a product you find that it has gone 'on sale' and is now cheaper!

Well we hate it too.

That's why we have our Unique Lowest Price Promise

If you find your product (purchased from us) on our website in the same style/colour/size at cheaper price we will refund you the difference. (within 1 month of purchase)

Yes, that means you don't have to worry about it going on sale.... it really is at the cheapest price.

Just contact us with your order number & name & we'll get right on to refunding you, ASAP.